Frequently Asked Questions

General FAQs

Is there an Android version of Roundtrip available?

There will be very soon.

We're currently working hard on an Android version! Sign up below to hear about the Android release first and for a chance to beta test it.


Does Roundtrip replace my paper logbook?

If you're in NSW then yes!

You can officially use our app instead of the paper based logbook to record and submit your practice to Roads and Maritime Services. 

For other states and territories... not yet.

We're working hard at trying to make Roundtrip official. Sign up above to hear if it becomes available as an official logbook in your state.


Does Roundtrip sync over multiple devices?

We provide backups but we don't synchronise automatically over multiple devices. 

So if you do want to use Roundtrip on another device make sure to log out on the first device. If your device is connected to the internet then the app does provide backups in case your phone becomes lost or you drop it somewhere unfortunate... 📱 🚽 😔 . 


Do both learner drivers and supervisors need to install Roundtrip?

Nope! Just learner drivers. 

We wanted to make Roundtrip as easy as possible to use so only learner drivers need an account and the app installed on their device. Supervisors don't need to install the app or create an account.

Supervisors just need to approve their personal data being added to the app, check their information is correct and sign-off on any practice they supervise. 


Can I use my phone while I'm driving?

Nope. No way. Definitely not.

It is illegal for a learner to use any function of a mobile phone while driving. This includes when waiting at traffic lights or while in traffic. You must be safely parked out of the line of traffic to use your phone in any way.

The Roundtrip app is designed in a way so that you can enter all your required details before you start your practice drive. You can then put the phone away, and the app will record your drive in the background automatically.


Can my supervising driver or passenger use a mobile phone while I'm driving?

Yes, but...

It's best if your supervising driver doesn't use a mobile phone as it can distract you while you're driving, or distract them from providing you with the assistance and guidance you need while you're building your skills and confidence.

It's important that supervisors and passengers understand the danger of distraction, and don't distract you while you're practicing driving by using their phones.

We recommend that supervisors and passengers keep the phone use to a minimum while they're in the car with you.


FAQs for NSW Learner Drivers

Can I switch from one recognised app to another?

You can, but it's not super easy to do so.

You won't be able to transfer your recorded driving hours from one app to another. So if you want to change apps, you'll need to manually enter your hours into the new app.


If I use Roundtrip, do I still need to fill out the paper log book?

No, you can use Roundtrip instead of the paper logbook. 

You can choose to use either an app, or the paper log book, but not both (i.e., you can't submit half the practice using the app and half the practice using the paper log book, you have to submit one or the other). 

When making your decision you may want to consider the availability of phone reception in your area - if you have problems with reception you might want to stick with the paper log book.


I started my paper log book, can I still use Roundtrip?

Yes, but there will be a bit of manual entry.

You will have to individually enter your paper log book entries, including the date, time and other details, into the app. Your supervising driver will also need to verify each entry.


Can I transfer hours from my paper log book to the digital app?

Yes, but there will be a bit of manual entry.

You must add each entry manually into the digital log book, and have it verified by the supervising driver. If you only have a few entries this should be easy for you to do, however if you have many it might be better for you to keep using the paper log book. The choice is yours.


Will paper log books be phased out?

From what we know there are currently no plans to phase the paper log book out.

So you can choose whether to continue with a paper log book or use Roundtrip.


Does Roundtrip require internet access when I'm driving?

No, not while you're driving.

However, you will need an internet connection to sign up or log in to Roundtrip. Also, if you don't have an internet connection when you start and end a drive, the app won't be able to verify your and your supervisor's licence details.

Mobile data will help with auto completing some of the fields (e.g., weather), but it's not a requirement.


How do I submit my log book when I'm ready to do my driving test?

Easy! Just submit through the app.

Roundtrip will automatically calculate your 120 driving hours, and ensure you have completed all 20 learning goals before you submit.

You'll then be able to submit your hours through the app on the profile page. You and a supervisor will need to sign off on the submission. 

Note - You need to submit at least 48 hours before your driving test.

Once your hours have been submitted electronically, you won't need to show the testing officer any proof that you've completed your 120 hours.


How soon can I book my driving test?

You can book a driving test once you've completed the minimum requirements. 

These include holding your learner licence for at least 12 months, being at least 17 years old, and completing at least 120 hours of practical driving experience (including 20 night time hours).

You'll need to submit your driving hours from Roundtrip at least 48 hours before you go for your driving test.


What if I fail my driving test? Do I still need to record more hours in the app?

No. You don't need to record any more hours in the app.

If you've reached the minimum requirements you don't need to record any more hours but it's always good to practice more!

You can book another driving test straight away, but we've been told that you will need to wait at least 7 days between your last driving test and the next test.


I'm over 25 and a learner - do I need to use Roundtrip?

You can but it's not a requirement to complete a logbook.

Have a look at the rules. If you're over 25 and a learner driver you don't need to complete a logbook and you can attempt your driving test whenever you feel ready.

You can choose to use Roundtrip or a paper log book to help with your driving practice if you like, but there's no need to submit it before you take your driving test.


Will my personal information be shared?

Check out our app's privacy statement for all the detailed privacy information.


Is Roundtrip protected against security and identity fraud?

The Roundtrip app includes security measures to make sure your personal information and identity are protected.


What happens if someone enters false information into Roundtrip?

If false entries are made in a digital or paper log book, learner drivers and supervisors can face heavy penalties under the Road and Transport Legislation or Criminal Law.

Any hours found to be recorded falsely will be discarded. In some cases you may be fined for each fraudulent entry.


Does Roundtrip take into account the 3 for 1 hours with a driving instructor?

Yes. Roundtrip will calculate the 3 for 1 hours bonus if you're driving under the supervision of a driving instructor licensed in NSW.

Note - although it's fine to be supervised by an interstate instructor, the 3 for 1 hours bonus only applies for driving instructors licensed in NSW - if the instructor doesn't hold a valid NSW instructor licence, you won't get the 3 for 1 bonus


Technical Issues and Troubleshooting

What type of device do I need to use a digital log book?

You'll need an iOS device (e.g., iPhone, iPod Touch) running iOS 10 or later.

An Android app will be available soon.


What if I lose my phone, or get a new one?

We keep a backup of the data you last saved to our servers.

All your settings and driving data are held on our servers, so if you get a new phone for any reason you'll be able to restore your driving data when you download the app and log in.

Note - you need an active internet connection in order to save your data to our servers.


Will the app automatically update when a new version is released?

This depends on the settings on your phone.

If you have set your phone to automatically update, your app will update as soon as a new version is available.


I'm seeing the error message 'unverified' when registering for my chosen app - what does this mean?

If you see an exclamation mark (!) or 'unverified session' marked against drives you've taken with the app, this means the licence details you entered either for yourself or your supervisor/instructor don't match Roads and Maritime records.

Double check to see you have entered the details correctly in your profile.


How can I tell if my details or supervisor/instructor details are correct?

If you don't get any error messages when entering this information, the details are correct and have been validated against Roads and Maritime's systems.

If you've entered your details correctly and you're still getting an error, call Roads and Maritime Services on 13 22 13. 


What does 'unverified drive' mean?

This means there's some kind of error with the details you entered in your profile, and they don't match Roads and Maritime's records. If your details can't be validated, your drive will be marked as 'unverified' or invalidated.

Manual entries are also considered unverified drives. This doesn't mean your drive won't be accepted, but it helps you to check that your drives are being recorded properly.


What if all my drives are unverified?

There's no problem if your drives are unverified - but you need to make sure your licence details are verified before you submit your log book.

Note - Roads and Maritime has the right to audit your log book at any time. If any entries in your log book are found to be false, you may be subject to heavy penalties under the Road and Transport Legislation or Criminal Law.


Where is the stock number on my licence?

The stock number is on the back of your licence card, in the top left corner.


I don't have a licence card yet so I don't have a stock number - what do I do?

When you pass your driver knowledge test, you might be given a paper licence as a temporary licence until your plastic licence card arrives in the mail.

If you want to register for a digital log book before you get your licence card, just leave the stock number field blank. You can still record your practice drives in the app.

Once your licence card arrives, you can go back to the app and enter your stock number. You need to do this within 30 days of registering with the app.


I don't know what my licence expiry date is - what do I do?

When you pass your driver knowledge test, you might be given a paper licence as a temporary licence until your plastic licence card arrives in the mail.

If you want to register for a digital log book before you get your licence card, just leave the expiry date field blank. You can still record your practice drives in the app.

Once your licence card arrives, you can go back to the app and enter your expiry date.


I can't log in to my Roundtrip - what should I do?

Make sure you have an active internet connection. Check your details to make sure they're correct.

If this doesn't work then send us a message

While waiting for a reply you can copy down any practice you do so you can enter it into the app manually later.


My chosen app is crashing - what should I do?

Make sure you have the latest version of the app installed. Open the App Store on your phone and check to see if there is an update available.

If this doesn't work then send us a message

While waiting for a reply you can copy down any practice you do so you can enter it into the app manually later.


I've been trying to use the app to record my hours, but it's saying verification failed each time. How do I get the app to verify my hours?

Verification usually fails because one or more of the details you entered in your profile are incorrect. Each time you record hours, your licence details are checked with Roads and Maritime, so if what you enter doesn't match, you'll see an error. Please check your details to make sure you've entered them correctly.

If you've entered your details correctly and you're still getting an error, call Roads and Maritime Services on 13 22 13. 


The app is telling me my supervisor credentials are invalid - what do I do?

Make sure you've entered the correct details for your supervisor. Double check the surname, licence number, expiry date and stock number.

You'll still be able to record your practice drive, but it will be 'unverified'. Once you enter the supervisor's details and tap 'Done', then tap 'Continue as unverified'.

If your supervisor has entered their details correctly and you're still getting an error, call Roads and Maritime Services on 13 22 13. 


What happens if the GPS signal drops out or fails while I'm recording a drive?

Don't worry, if the GPS signal is not available the drive can continue and will still be recorded. It might mean that not all fields will be automatically filled (for example the start or end suburb might be missing), but you can enter these details manually once you've finished your drive. 


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